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COVID-19 update

14 September 2021

As per the latest updates from the NSW Government, some areas in regional NSW will have stay-at-home orders lifted, meaning Local Land Services offices in those local government areas (LGA) will re-open to the public.

Regional locations where restrictions have been lifted

Local Land Services offices in LGAs where restrictions have been lifted can welcome customers back to the office, with COVID-Safe measures in place.

If you are planning on visiting your local office, we ask that you call ahead as some staff are working between home office settings and Local Land Services offices.

Calling ahead not only ensures the staff member you wish to see is in the office on the day, but it also allows our friendly customer service team to connect you to available contactless services.

To check if your LGA is under stay-at-home restrictions, visit the NSW Government website and view their regions under stay-at-home orders map.

If you are unsure which Local Land Services region your LGA resides in, please type your property address into our interactive map.

When you visit a Local Land Services office, please remember to:

For more information on our services during this time, please visit our COVID-19 Hub.

Regional locations where stay-at-home orders still apply

In LGAs where stay-at-home orders still apply, our offices will remain closed with staff working from home office settings.

With the rapidly changing COVID-19 situation across NSW, we are hoping to be able to welcome you back to the office shortly. In the meantime, we’re still here when it matters with contactless services available.

We encourage you to use these contactless services to stay connected during this period. Ways to stay in touch include:

Essential services

When engaging with our staff who are still on the ground carrying out essential services, including emergency animal and plant disease field work, we ask that you follow the NSW Government health advice and mandatory measures including:


SUBMIT YOUR ENQUIRY

The best way you can contact Local Land Services during this period is by sending an enquiry online.

All online enquires will be responded to promptly within working hours by return email or a phone call.

ONLINE CUSTOMER ENQUIRY FORM.


KEEP IN TOUCH WITH US

You can also still contact us via email at admin.western@lls.nsw.gov.au

In addition, we may be sending out important information via our newsletters. Subscribe to our newsletter here.


PAY ONLINE

Transactions are still available online. To make a payment please use our online payment tool.

Please note: If you are making multiple payments, please pay these separately against the relevant invoice number.

Make a payment now.


TELEPHONE

Call 1300 795 299 to contact your Local Land Services office from Monday to Friday during business hours.

If you are calling from outside NSW, please note that the 1300 number may not be available. Please see below for direct numbers to your preferred Local Land Services office.


EMERGENCIES AFTER HOURS

Report animal and plant disease emergencies after hours to:

Emergency Animal Diseases Hotline - 1800 675 888

Emergency Plant Pest Hotline - 1800 084 881


FOR COMPLIMENTS, COMPLAINTS OR SUGGESTIONS

Please use the Your Feedback tool on the right hand side of this page to let us know what you think.

You can provide details of your compliment, complaint or suggestion, and your feedback will be sent to the appropriate team for action.


RATES NOTICES

Any enquiries relating to rates certificate searches are handled by the Department of Planning, Industry, and Environment and should be sent by email to land.lls@dpie.nsw.gov.au.