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Covid-19 update

18 October 2021

With NSW reaching the 80% vaccination rate, we are looking forward to getting back to business and welcoming you back to our offices in a COVIDSafe way.

To ensure the safety of our customers and staff, we ask that you follow the NSW Government health guidelines when visiting a Local Land Services office or depot.

  1. Be fully vaccinated and be ready to show your COVID-19 vaccination certificate should you be asked.
  2. Wear your mask in all indoor settings.
  3. Check in with the Service NSW QR code upon entry to the office.
  4. Practice social distancing and good hand hygiene.

To read more about the NSW Roadmap for easing COVID-19 restrictions, visit the NSW Government website.

Visiting our offices

When visiting our offices, we ask that you please follow the NSW Health guidelines and respect our staff while carrying out the NSW Public Health Orders.

Some of our staff are still working between home and office settings so we strongly encourage you to call ahead on 1300 795 299 and book an appointment before visiting. Calling ahead not only ensures the right staff are in the office when you arrive, but also allows our friendly customer service staff to connect you with the right person if you are unsure who to speak to.

As we navigate through this reopening, we have kept the same contactless services available for all our customers. If you are still in the process of getting fully vaccinated, you can stay connected with your local team through:

  • Facetime and video calls with specialty staff
  • Our online enquiry form
  • Facebook Messenger
  • Calling 1300 795 299.

We understand the changes may take some getting used to, but if you are unsure of how best to engage with your local team at this time, please give us a call on 1300 795 299 to chat with our friendly customer service team.


Call ahead to make an appointment - 1300 795 299

Our staff are often out delivering services on the ground. Making an appointment will ensure we have the right staff available, ready with the information and services you require at a time that suits you.

Call 1300 795 299 to contact your Local Land Service office from Monday to Friday 8.30am to 4.30pm.

If you are calling from outside NSW, please note that the 1300 number may not be available. In this case, please call Ph: 02 6623 3900.

We apologise if our phones are busy at the time of your call. Please leave a message so we can return your call.

Submit an online enquiry

Click here to send us an online enquiry

Our staff check these enquiries during business hours. We will respond within 2 business days or sooner if the matter is urgent

Other ways to keep in touch

Email: admin.northcoast@lls.nsw.gov.au

Facebook Messenger: @northcoastlocallandservices

Write to us: Local Land Services, 24-26 Mulgi Drive, South Grafton NSW 2460.

Use the quick service option at Lismore, Kempsey and South Grafton offices. Drop your forms into the secure drop box at a time convenient to you. Our staff will collect and process. We will contact you for further information, payment or when finalised.

Sign up to our email list: Email Sign-Up

Making payments

If you have an invoice, you can pay online here: Make a payment now.

Please note: If you are making multiple payments, please pay these separately against the relevant invoice number.

We also take credit card payments over the phone on 1300 795 299.

Call us to speak with a customer service officer on other ways you can make payments.

After Hours Emergencies

Report animal and plant disease emergencies after hours to:

Emergency Animal Diseases Hotline: 1800 675 888

Emergency Plant Pest Hotline: 1800 084 881

To report suspected illegal native vegetation clearing call the NSW Environment Line: 131 555

Let us know what you think

Use the Your Feedback tool on the right-hand side of this page to let us know what you think. You can provide a suggestion, give us a compliment, or make a complaint. Your feedback will be sent to the appropriate team for action.

If we have provided you with service recently, use our RateIt service to let us know how we went. It is a short survey with multiple-choice answer options. There is an opportunity to leave feedback and your contact details at the end. You can choose to remain anonymous.

Request a Property Search

In NSW you can request information from Local Land Services about rates that are outstanding on a property and any issues related to animal, pest or chemical residues at that property: Request a property search

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