Contact us


12 July 2021


Our Kempsey Office at 83 Belgrave Street will be closed from Wednesday 14th July 2021 for approximately four weeks to allow essential building structural works to be carried out.

We apologise for any inconvenience and thank you for your understanding as we ensure the safety and well-being of our customers and staff during this time.

Our local staff will still be available during this time. Appointments will be available, Monday to Friday, if in-person service delivery is required. Call us on 1300 795 299 or 02 6623 3900 to speak with one of our friendly Customer Service team.

We also have a range of other service delivery options available to you. Read on below to find out more.


Our Casino office has relocated to the Administration building at the Casino Northern Rivers Livestock Exchange.

You can expect the same quality service, information and advice from our team of specialised staff.

We have expanded our drop-in visit times and are welcoming customers with an appointment Monday to Friday. Read on below to find out more.

COVID-19 update

22 July 2021

As per the latest update from the NSW Government, measures are in place to protect NSW from the evolving COVID-19 outbreak.

Our offices remain open, but with some changes. These include:

Don’t forget you can engage with us online through our online enquiry form below.

North Coast Local Land Services offer a range of service delivery options. We are committed to exceeding our customer expectations with innovative, accessible, and tailored customer service delivery.

The best way to contact us is by phone or online enquiry. Appointments are recommended for face to face contact.


Our staff are often out delivering services on the ground. Making an appointment will ensure we have the right staff available, ready with the information and services you require at a time that suits you.


Call 1300 795 299 to contact your Local Land Service office from Monday to Friday 8.30am to 4.30pm.

If you are calling from outside NSW, please note that the 1300 number may not be available. In this case, please call Ph: 02 6623 3900.

We apologise if our phones are busy at the time of your call. Please leave a message so we can return your call.


Send your enquiry online ONLINE CUSTOMER ENQUIRY FORM

Our staff check these during business hours. We will respond within 2 business days or sooner if the matter is urgent.


Send us an email at

Message us on Facebook Messenger @northcoastlocallandservices

Write to us at: Local Land Services, 24-26 Mulgi Drive, South Grafton NSW 2460.

Use the quick service option at Lismore, Kempsey and South Grafton offices. Drop your forms into the secure drop box at a time convenient to you. Our staff will collect and process. We will contact you for further information, payment or when finalised.

You can also sign up to receive email communication from us here:



Kempsey, see notice above.

Coffs Harbour, South Grafton and Lismore offices:
Open for walk-in customers Monday, Tuesday and Thursday, 8.30 am to 2 pm.
Open for appointments Monday to Friday.

Casino office:

Open for walk-in customers Wednesday and Friday, 8am to 3pm. Open for appointments Monday to Friday.

We are closed on Public Holidays.

Call us on 1300 795 299 or 02 6623 3900 to make an appointment

For office address, details check the ‘Our Offices’ page drop down under ‘Contact Us'


If you have an invoice, you can pay online using our online payment tool Make a payment now.

Please note: If you are making multiple payments, please pay these separately against the relevant invoice number.

We take credit card payments over the phone.

Call us to speak with a customer service officer on other ways you can make payments.


Report animal and plant disease emergencies after hours to:

Emergency Animal Diseases Hotline – 1800 675 888

Emergency Plant Pest Hotline – 1800 084 881

To report suspected illegal native vegetation clearing call the NSW Environment Line - 131 555


Use the Your Feedback tool on the right-hand side of this page to let us know what you think. You can provide a suggestion, give us a compliment, or make a complaint. Your feedback will be sent to the appropriate team for action.

If we have provided you with service recently, use our RateIt service to let us know how we went. It is a short survey with multiple-choice answer options. There is an opportunity to leave feedback and your contact details at the end. You can choose to remain anonymous.


Any enquiries relating to rates certificate searches are handled by the Department of Planning, Industry, and Environment and should be sent by email to

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