Online service provision for the safety of customers and staff

Local Land Services is taking important steps to reduce the spread of COVID-19 for the safety of customers and staff. 

Effective Tuesday 24 March 2020, customer service centres will be open by appointment only.

“While in most instances, this means staff and customers will not have face to face contact, Local Land Services is still here to help in these challenging times,” Western Local Land Services General Manager, Erlina Compton said.

“We’ve set up new systems to ensure customer enquiries are attended to by the right people in a timely manner.”

Customers can keep in touch with Local Land Services in a variety of ways including by filling out an online enquiry form, email, calling 1300 795 299 while those on Facebook can also get in touch via messenger.

  1. Complete an online enquiry form via the Local Land Services website. Click here to be taken to the online enquiry form.
  2. Calling 1300 795 299. This will put you in touch with regional staff.
  3. Messenger. For those on Facebook, this will be a convenient option.

Online enquiries will be responded to within two working days by return email or a phone call and online payments are still available on this website

In addition, we will also be sending out important information via email communication, so we advise people to stay in touch by subscribing to receive newsletters from us, which can be done by clicking here. People can also email us at admin.western@lls.nsw.gov.au and the relevant staff member will respond.

We will continue to provide essential on-ground services, such as biosecurity and emergency management, where safe and practical.

“During this current period, the way we interact with our customers and the community may be different to what people are used to, but we are still here when it matters,” Ms Compton said.

Click here to access the online enquiry form, call 1300 795 299, send us an email and those on Facebook can also get in touch via messenger.


Media contact:
Charlie Whiteley, Western Local Land Services, 0428 679 974.

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