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Covid-19 update

18 October 2021

With NSW reaching the 80% vaccination rate, we are looking forward to getting back to business and welcoming you back to our offices in a COVIDSafe way.

To ensure the safety of our customers and staff, we ask that you follow the NSW Government health guidelines when visiting a Local Land Services office or depot.

  1. Be fully vaccinated and be ready to show your COVID-19 vaccination certificate should you be asked.
  2. Wear your mask in all indoor settings.
  3. Check in with the Service NSW QR code upon entry to the office.
  4. Practice social distancing and good hand hygiene.

To read more about the NSW Roadmap for easing COVID-19 restrictions, visit the NSW Government website.

Visiting our offices

When visiting our offices, we ask that you please follow the NSW Health guidelines and respect our staff while carrying out the NSW Public Health Orders.

Some of our staff are still working between home and office settings so we strongly encourage you to call ahead on 1300 795 299 and book an appointment before visiting. Calling ahead not only ensures the right staff are in the office when you arrive, but also allows our friendly customer service staff to connect you with the right person if you are unsure who to speak to.

As we navigate through this reopening, we have kept the same contactless services available for all our customers. If you are still in the process of getting fully vaccinated, you can stay connected with your local team through:

  • Facetime and video calls with specialty staff
  • Our online enquiry form
  • Facebook Messenger
  • Calling 1300 795 299.

We understand the changes may take some getting used to, but if you are unsure of how best to engage with your local team at this time, please give us a call on 1300 795 299 to chat with our friendly customer service team.


The best way you can contact Local Land Services during this period is by sending an enquiry online.

All online enquires will be responded to promptly within working hours by return email or a phone call.



You can also still contact us via email at

In addition, we may be sending out important information via our newsletters. Subscribe to our newsletter here.


Transactions are still available online. To make a payment please use our online payment tool.

Please note: If you are making multiple payments, please pay these separately against the relevant invoice number.

Make a payment now.


Call 1300 795 299 to contact your Local Land Service office from Monday to Friday during business hours.

If you are calling from outside NSW, please note that the 1300 number may not be available. Please see below for direct numbers to your preferred Local Land Services office.


Report animal and plant disease emergencies after hours to:

Emergency Animal Diseases Hotline - 1800 675 888

Emergency Plant Pest Hotline - 1800 084 881


Please use the Your Feedback tool on the right hand side of this page to let us know what you think.

You can provide details of your compliment, complaint or suggestion, and your feedback will be sent to the appropriate team for action.


Any enquiries relating to rates certificate searches are handled by the Department of Planning, Industry, and Environment and should be sent by email to

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