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Emergency assistance available for landholders

Local Land Services and NSW Department of Primary Industries (NSW DPI) are on the ground providing assistance to landholders who have been impacted by the fires in NSW. We assist with:

  • emergency fodder
  • emergency stock water
  • veterinary assistance
  • livestock euthanasia and burial
  • livestock feeding and management advice
  • care of animals in evacuation centres.

If you, or your community have been affected by the fires and have concerns about your livestock, pets, companion animals or wildlife, call the Agriculture and Animal Services Hotline on 1800 814 647 for assistance. For more information visit the NSW DPI website.

Further information can be found on the Disaster Assist website or by visiting the NSW Emergency Management website.

Fodder distribution locations

RegionLocationAddressUpdated and current
North CoastKempsey Showground19 Sea Street, West Kempsey  NSW  24402 Dec 2019
 Grafton DPI InstituteTrenayr Road, Junction Hill  NSW  24602 Dec 2019

Available resources

Assistance with animal welfare issues for bushfire affected landholders factsheet PDF, 928.56 KB

Northern NSW bushfires 2019 - Disaster recovery grants factsheet
PDF, 630.44 KB

Water provision

If you need emergency water supplies for livestock, call the Agriculture and Animal Services Hotline on 1800 814 647.

Ensuring the survival and welfare of animals is our priority.

The fire response will provide water to manage immediate animal welfare issues.

We are continuing to contact landholders who have requested water to assess their needs - and water is being delivered to those in dire need now.

Prioritisation of emergency water provision will include:

  • significance of impact on animal welfare
  • significance of impact on other agricultural activities

Assistance for minor/temporary repairs to infrastructure to enable water supply is also available.

Report damages

The Agriculture and Animal Services Functional Area (AASFA) are urging landholders to report damage to property and infrastructure through the online natural disaster damage survey or by phoning the AASFA Hotline on 1800 814 647.

The survey enables NSW DPI to determine the area the natural disaster has impacted and the scale of the event, the severity of the impact, the value of impact to primary production, where and what assistance or resources may be needed.

How we can help

Our teams offer localised support to farmers and landholders to support prevention, preparedness, response and recovery.

We are on hand to offer advice and up to date information to get you through these tough times. Speak to your local team by calling 1300 795 299. You can also stay up to date via our Facebook pages. To find your local region, type the region name at the end of

Due to our role in supporting the NSW bushfire response, we have allocated staff and resources to the most affected areas. In many cases it will be some time before properties can be accessed and we will continue to help with recovery.

In addition, many of our staff have been fighting fires alongside the NSW Rural Fire Service, or are protecting their own properties. These factors may cause temporary delays in providing some services and answering enquiries. Please be patient and we will respond as soon as we are able.

Emergency contacts

For information about current fire emergencies call the NSW Rural Fire Service hotline on 1800 679 737 or download the NSW Rural Fire Service Fires Near Me app for Android or iTunes and turn on alerts as well as set up notification zones. You can also view Fires Near Me from your computer.

Looking after yourself and others

We understand how stressful, sad and overwhelming bushfires are for individuals and communities.

For information on personal hardship and distress assistance, contact the Disaster Welfare Assistance Line on 1800 018 444 from 8:30 am to 4:30 pm Monday to Friday.

You can also contact the following free services, 24 hours a day, seven days a week:

  • Mental Health Line – 1800 011 511
  • Lifeline - 13 11 14
  • Mensline - 1300 789 978
  • Kids Helpline - 1800 55 1800
  • Beyondblue - 1300 22 4636.

If you or someone you know is in immediate danger call 000.

Planning for bushfires

Bushfires are a common and natural occurrence in NSW and Australia in general. Planning for bushfires can save your life and/or the lives of your family and animals.

If you own or manage land, then you are legally responsible for minimising the risks. The Rural Fires Act 1997 states that land managers and owners are responsible for carrying out hazard reduction to protect existing dwellings, major buildings and other assets susceptible to fire.

Being fully prepared for a bushfire can help you protect yourself, your family, your livestock and your property. It is recommended that you create a bushfire survival plan well before the fire season begins.

The NSW Rural Fire Service and the NSW State Emergency Services both offer clear instructions and information about the best way to create a plan through the website, MyFirePlan, to help you be prepared.

Fire bans and permits

Knowing what the fire restrictions are in your region is essential. The NSW Rural Fire Service often adjusts these restrictions to accommodate the weather and environment. Check the latest information.