Our service guide

Local Land Services is making change to service delivery in response to the COVID-19 pandemic. This information is correct on 27 March, 2020.

We are still here on the ground when it matters, with knowledge, networks and experience. Our staff are still able to assist landholders to manage and plan their agricultural production, biosecurity, natural resource management and emergency management needs.

Like all government agencies, our top priority is the safety and health of our employees and customers.

At the same time, we understand that our customers rely on our services and that they are important for business continuity.

In the days and weeks ahead, our goal is to balance safety with service, and we will make adjustments as needed in order to adapt and continue to accomplish our mission of protecting the health and value of NSW agriculture and natural resources.

You can still contact us via 1300 795 299 or through our online enquiry form.

Our offices

Our office are open by appointment only to assist with social distancing and reducing one on one interactions between staff and customers. This measure has been taken to ensure the safety of everyone and to ensure we are doing our part to reduce the spread of COVID-19.

Customers can still keep in touch with Local Land Services in a variety of ways including filling out an online enquiry form.

Online enquires will be responded to within two working days by return email or a phone call and online payments are still available on the Local Land Services website.

Our services


For the continued good health of our community, as a precautionary measure to help prevent the spread of COVID-19, events have been cancelled or postponed. We are endeavouring to move some activities to online learning.

To find out more on the events that have been cancelled or moved online, visit our events page.

Private Native Forestry

The Private Native Forestry (PNF) team remain committed to assessing and processing PNF plans during this time.

Customers impacted by the recent bushfires will be provided priority support to ensure landholders and industry can continue to undertake recovery actions in impacted forests whilst supporting critical businesses in regional areas.

To lodge a new PNF application or seek support from our PNF specialist team, please contact your nearest PNF Officer from the list provided here.

Read more about how the PNF team are working with you here.


Many Landcare groups are already undertaking great initiatives to adapt the focus of their activities to suit the current circumstances. Please liaise with your Local and Regional Landcare Coordinators in the first instance if you have any queries about your activities.

Travelling stock reserves (TSRs)

In line with public health advice, travelling stock reserves are not available at present for any recreational purpose, including camping.

Pesticide Accreditation

In response to COVID-19, the Environment Protection Authority (EPA) has changed accreditation periods for landholders and Local Land Services staff who require accreditation to manage pest animals.

If your AQF 3 or VPIT accreditation expires after 1 March this year (2020) it can be extended to 21 October 2020 as per the latest EPA chemical accreditation exemptions. If it expired before 1 March, you’ll need to complete accreditation training again or be supervised in your pesticide use by someone who holds current accreditation.

Your Local Land Services biosecurity team can also help with a contactless bait service and are available to discuss how to get the most out of pest management activity. Call your closest Local Land Service office on 1300 795 299.

Report animal and plant disease emergencies after hours to:

Emergency Animal Diseases Hotline - 1800 675 888

Emergency Plant Pest Hotline - 1800 084 881

Additional emergency contact information can be found here.